How do i register?
You can register by visiting the Log In section. All you need to do is enter your mobile number and email ID; a verification link will be sent on your email ID, please click on it to authenticate your account.
I forgot my password, how do I reset it?
Click on the 'Forgot Password' option available on the Log In page. A link to set a new password will be sent to your registered email id.
Is it mandatory to register to shop at www.carollia.com?
You don't have to register to shop at www.carollia.com, you can visit as a guest and view our collection, But must be a user to make a purchase from our website.
Do I have to disclose my e-mail id and phone number for registration?
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us..
How do I get in touch with your Customer Care Team?
Our Customer Care Team is always happy to help. support@carollia.com
Call or WhatsApp us on +91 at 9:30 am - 6:00 pm IST (Monday to Saturday) except all national holidays or email us on
When will the Customer Care Team respond to my query?
Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query.
What are the shipping charges?
We offer FREE SHIPPING for all orders in India.
When will my order be delivered?
Our garments are lovingly handcrafted, ensuring each piece is unique. Please allow 7-14 days for us to meticulously create your order. Your patience is appreciated as we strive for perfection.
Is there a limit to the quantity that I can order?
No, there's no limit. Shop your heart out!
How can I track my order?
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner's website and track the journey of your order in real time!
What do I do if my order is received in a damaged condition?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
What happens if the wrong product was delivered to me?
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.
They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
What happens if the product I ordered is out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.
What is your Return policy?
While we don't accept returns or exchanges for general reasons, we understand that unforeseen circumstances can arise. If you receive a damaged or incorrect item, please contact our customer support team immediately. We'll be happy to assist you with a replacement or refund.
Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.
Our Commitment to Quality
We take great pride in the quality of our handcrafted products. To ensure your complete satisfaction, we carefully inspect each item before shipping.
Do you provide Cash on Delivery (COD) service?
To ensure a smooth and efficient shopping experience, we're currently accepting online payments only. We apologize for any inconvenience this may cause. We're working hard to expand our payment options in the future.
My transaction failed, I received a payment gateway error message Please help.
Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.
How do I report any suspicious activity during payment?
Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.
What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.
